General Terms of Sale
Last updated: July 2026
1. Purpose
These General Terms of Sale (GTS) govern the sale of paid services offered by Souki on the platform: listing "boosts", professional subscriptions (PRO/Agency plans), and any other paid service identified as such on the site. They supplement the Terms of Service (ToS), which apply to the entire site.
2. Prices and currency
Displayed prices are in Moroccan dirhams (MAD), all taxes included (VAT at the applicable rate), unless explicitly stated otherwise. Souki reserves the right to change its prices at any time; the applicable price is the one displayed when the order is confirmed.
3. Order and payment
The order is confirmed once payment is completed in full by bank card via the Centre Monétique Interbancaire (CMI), a secure payment provider licensed in Morocco. No service is activated before payment is confirmed by CMI. An invoice is automatically generated and available for download in the "My Payments" section of the dashboard.
4. Activation of the service
Boosts and subscriptions are activated automatically as soon as payment is confirmed by the CMI provider, without delay. In the event of a technical incident preventing activation despite confirmed payment, the user may contact support via the Contact page; Souki undertakes to resolve the situation within a reasonable time.
5. Subscription renewal
PRO/Agency subscriptions are renewed automatically at expiry, unless cancelled by the user before the renewal date from their dashboard. A reminder is sent before each renewal date.
6. Right of withdrawal and refunds
Given the nature of digital services delivered immediately after payment (listing boost, subscription activation), a user who orders a paid service and expressly requests its immediate performance waives their right of withdrawal as soon as the service is activated. Any refund request for a service not rendered or a confirmed malfunction may be submitted via the Contact page and will be reviewed on a case-by-case basis.
7. Complaints
Any complaint regarding billing or a paid service must be submitted via the Contact page, specifying the relevant invoice number. Souki undertakes to respond within a reasonable time.
For any question about these terms, contact us at contact@souki.ma